No merchandise may be returned and/or refunded without a prior email authorization
from ABC-Machine-Embroidery.com. Please, email us with your complete order details
before returning anything, for any reason.
Returns of tangible supplies:
1. Embroidery thread, bobbins, and other physical embroidery supplies can
be returned within 60 days from invoice date, with prior email authorization from
ABC-Machine-Embroidery.com.
2. Full refund (including shipping) may be issued in case you have received
a clearly damaged item, and mailed it back within 60 days, in original packaging.
Refunds or replacements will be handled within 2 business days after we receive
the merchandise back.
3. If you're not completely delighted with your purchase for any reason (other
than clearly damaged item), within 60 days you may return the item new, in original
packaging. In this case s/h is not refundable. Refund will be issued for the unopened,
unused items. For example - if your machine doesn't seem to like the thread you've
ordered, you've tried a few cones, and the rest of the cones are sealed - you will
be refunded for all the sealed cones that you return in original box.
4. If for any reason you've missed the 60 days period, but still need to
return a new item in original packaging - you can, yet 10% restocking fee will apply,
and shipping will not be refundable.
5. All items that have been purchased within some kind of "sale" or "special
offer", can be eligible for store credit only, and will be handled on case by case
basis.
Returns of software:
Upon purchase, all software sales are final - in both downloadable and CD versions.
We do not offer refund policy on software. Prior to purchase, please evaluate some
free embroidery designs from our archive, as their quality represents the other
designs we carry. Read item descriptions carefully and make sure that the designs
you buy are in suitable size and format for your machine. We do provide free technical
support by email if you encounter any problem.
In the event that you receive a defective CD (which was damaged during CD creation
process or during delivery), we will replace a defective CD with similar one.
Only if the product was not delivered to you (we didn't email your download links/attachment
yet), or your CD wasn't burned and mailed out yet, it's possible to cancel a software
order.
P.S.
If you return something - please, be sure to include your name and order# on the
box, so that we could identify your item and credit you easily. Also, please, email
us with your complete order details before returning anything, for any reason. No
merchandise may be returned and/or refunded without a prior email authorization
from ABC-Machine-Embroidery.com.
